January 1, 2016

What to Do When a Customer Can't Pay

January 1, 2016

It happens. Despite despite delivering fantastic goods and services in a timely manner, sometimes there are customers that simply can't pay your bill. What do you do now? Let's talk about the strategies and options that are most likely to get you paid.

Elaine O'Gorman

January 1, 2016

Tell Your Customers When to Pay You

Elaine O'Gorman

January 1, 2016

There's an art and a science to telling your customers exactly when to pay you. The more clear and specific you are about your due dates, the the more likely they are to be observed.

Elaine O'Gorman

January 1, 2016

Tips for Dealing with Customers Who Have Financial Difficulties

Elaine O'Gorman

January 1, 2016

Dealing with a client who’s going through financial problems requires that you be proactive. So let’s talk about a few steps you can take to make sure that your client’s financial difficulties don’t become your financial difficulties.

Elaine O'Gorman

January 1, 2016

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Map the Path to Payment

Elaine O'Gorman

January 1, 2016

Featured

What we think of as a customer is almost never a lone human. Customers are organizations, and your contact, the one you have a great relationship with, the one you deal with daily--well there's a good chance that's not the person actually paying your bill.

Elaine O'Gorman

January 1, 2016

Why Is It Hard to Ask for Money?

Elaine O'Gorman

January 1, 2016

Today I’m going to teach you how to beg for your money. Well, not really. But it feels like that sometimes, right? So let's spend a few minutes talking about why it’s so hard to ask for money.